PYRAMID CONTROL

Control subjects can be divided into parts but some  item need more control to something much larger level.

A study on a small company with a staff of 350 people found that there are over 1 billlion item or items that need to be controlled (Juran, 1964, pp.181-182).

Therefore it is impossible for top management to control everything. To do it control work should be divided into several stages of division of labor.

Distribution of the work has been divided into 3 segments of responsibilities:

i. Control by non-human
ii. Control by the workforce
iii. Control by management hierarchy



Control by Non-Human

This is the basis of the pyramid feedback automatically and error-free process that operates without human intervention other than mantenance purpose. Control the majority of non-human control objects / things. Control subjects are usually technology-based and conducted in real-time basis (at the time).

For other controls in the pyramid require human intervention.

Examples of non-human control
• Correction of spelling in excel and words.
• Corrective actions to correct the detected errors.


Controlled by Labour

Submit assignments to the workforce can go a to human relations and in performing the operation. The shortening of inter merit feedback, increase their sense of belonging to their operation, and allows supervisors and managers to focus entirely time for planning and improvement.


Control by management hierarchy

The highlight of the control pyramid contains the subject "vital few". These are distributed to the various hierarchical levels of management, including senior management.

Managers should avoid deeply involved make decisions for quality control. Instead, they should:

i. Make decisions on vital few (the most important)
ii. Provide criteria to analyze certain "vital few" from the others.
iii. Submit responsibilities under the decision making process by providing all the tools and training to do so.
iv. Example of the difference between the two views or responsibility level - the workforce and top management;

• Level workforce
• Management level
• Control goals
• Products from the process as specifications and procedures.
• Bussiness orientation, the marketability of products, competition
• Censorship
• Technology
• Data system
• Decision to be made
• Comply or not?
• Meet customer needs or not?